Our dedicated 24×7 TechCare Support Centre aims at providing effective management and prompt resolution of your technical complaints, with a full-fledged commitment towards excellence. Our Customer Interface Portal allows you to directly log issues and review their status online. Furthermore, it serves as a centralized repository of all system documents and equipment manuals necessary.
1800 209 8011
8000 3570 3755
We support your technical and operational teams in resolving network issues efficiently and effectively. The TechCare customer interface portal streamlines fault tracking and management. Whether via phone or email, our 24x7 assistance ensures smooth, uninterrupted operations.
Committed to delivering the highest quality, we provide a Repair and Return service for hardware failures. Faulty equipment is promptly collected, repaired, and returned through efficient processes. For major breakdowns, our ‘advance unit swap’ service ensures early replacement of faulty units, minimizing downtime and disruption.
To minimize downtime and quickly recover from system failures, we provide 24x7 Remote Monitoring. Our TechCare team operates round-the-clock from our Network Operations Center (NOC), delivering SLA-based support services. This enables you to streamline your operations, reduce maintenance staff, and enhance efficiency.
We offer annual maintenance through a two-pronged approach: corrective and preventive. Corrective maintenance is delivered on-site by expert system specialists, addressing troubleshooting, system faults, failures, and emergencies to ensure smooth operations. Preventive maintenance involves routine tests and system health checks conducted in a customer-approved format, proactively safeguarding system performance.
Adapting to the latest technological advancements can be challenging, with new features sometimes disrupting existing systems. Our system upgrade services ensure a seamless transition to new technologies and the smooth integration of additional functionalities. Regular patches and fixes are rolled out to maintain optimal system performance and reliability.
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