Quality, HSE and ISMS

Leading with Commitment to Health, Safety, and Environment

We have implemented systematic processes for greenhouse gas emissions monitoring, waste management, water conservation, and community engagement programs. Governance structures include Board-level oversight through an established ESG committee and compliance with ISO certification standards across quality management, environmental management, occupational health and safety, and information security.

Our progress report for Fiscal 2025 have been subject to independent third-party verification by ‘TUV India’ under their Independent Assurance Statement. Our ESG initiatives align with 11 of the 17 Sustainable Development Goals of the United Nations, and are integrated into business operations and strategic planning processes.

Leading with Commitment to Health, Safety, and Environment

For over 25 years, we’ve built a reputation for unmatched quality, driven by our commitment to
excellence in every aspect of our business.

As a global technology leader, we take responsibility for protecting the environment, ensuring community safety, and securing information. Our Health, Safety & Environment (HSE) initiatives and information security framework reflect our dedication to safeguarding people, data, and infrastructure.

Sustainability and well-being are central to our growth, benefiting both our organization and the world we share.

Integrated Management System

We are a ‘customer-first’ organization. We are appreciated for being great listeners and, we always go the extra mile to deeply understand your needs for providing the best solutions. 

For us, quality means using the best and most sustainable practices to ensure our customers are completely satisfied. This is true across all the aspects of our business.

A strong Occupational Health and Safety system is critical for smooth functioning of an organization. It promotes and ensures a safe and healthy working environment.

Our Occupational Health and Safety system is a fundamental aspect of our day-to-day operations. We recognize the importance of health and safety policies and, its importance for both, customer satisfaction and stakeholder management.

A robust Environment Management System allows us to not only address our regulatory needs but also stay committed to our vision of building a faster, smarter and safer world.

Commtel has integrated the QHSE standards i.e. QMS – ISO 9001:2015, OH&S ISO 45001:2018, EMS – ISO14001:2015. We are certified by Bureau Veritas & accredited by UKAS and ANAB for Design, Engineering, Procurement, Integrated Solutions Testing, Project management, Implementation, Technical Services and Maintenance of Communication, Security, Safety, and Customized Application Systems.

Information Security Management System

Commtel has implemented a robust information security management system (ISMS) based on the ISO/IEC 27001:2022 standard. Our ISMS covers all aspects of information security, including risk management, access control, incident management, and business continuity. We have been certified by a third-party auditor, which validates our commitment to maintaining the confidentiality, integrity, and availability of our customers’ information.

Premium Member of British Safety Council

We consider the safety and well-being of our employees to be of paramount importance. It is imperative that we make workplace safety a key objective. Our observant, policy and practice-driven approach has ensured that our employees work in the safest work environments that meet all global standards. We are proud to say that our proactive approach has led to us securing premium membership in the ‘British Safety Council’.

The ‘British Safety Council’ has helped leading corporations in India make their workplaces healthier and safer, for over 30 years. As a premium member, Commtel is entitled to the wealth of resources, tools, and practices developed by HSE leaders from around the world.

We are confident that together we will achieve the highest standards of health and safety for our Commtel family.

Integrated Management System

We have implemented and maintained integrated management systems for the following international standards. Details of integrated management systems implemented by us are provided below:

Entity Country Facility/ Office Certification/ Attestation Name
Company
India
Commtel Convergence Centre
ISO 14001:2015
Company
India
Noida Office
ISO 14001:2015
Company
India
Commtel Convergence Centre
ISO 9001:2015
Company
India
Noida Office
ISO 9001:2015
Company
India
Commtel Convergence Centre
ISO/IEC 27001:2022
Company
India
Noida Office
ISO/IEC 27001:2022
Material Subsidiary –
Commtel Networks (FZC)
UAE
Commtel Integration and
Delivery Centre
ISO 9001:2015
Step-down Subsidiary –
Commtel Networks L.L.C.
UAE
Commtel Integration and
Delivery Centre
ISO 9001:2015
Material Subsidiary –
Commtel Networks (FZC)
UAE
Commtel Integration and
Delivery Centre
ISO 14001:2015
Step-down Subsidiary –
Commtel Networks L.L.C.
UAE
Commtel Integration and
Delivery Centre
ISO 14001:2015
Material Subsidiary –
Commtel Networks (FZC)
UAE
Commtel Integration and
Delivery Centre
ISO 9001:2015
Step-down Subsidiary –
Commtel Networks L.L.C.
UAE
Commtel Integration and
Delivery Centre
ISO 9001:2015
Material Subsidiary –
Commtel Networks (FZC)
UAE
Commtel Integration and
Delivery Centre
ISO 27001:2022
Material Subsidiary –
Commtel Networks (FZC)
UAE
Commtel Integration and
Delivery Centre
ISO 450001:2018
Step-down Subsidiary –
Commtel Networks (USA) LLC
USA
Houston Office
ISO 9001:2015
Step-down Subsidiary –
Commtel Networks (USA) LLC
USA
Houston Office
ISO 14001:2015
Step-down Subsidiary –
Commtel Networks (USA) LLC
USA
Houston Office
ISO 9001:2015

Our Effective Customer Engagement Model

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