Department

Information Technology

Reporting To

Head of IT / IT Operations Lead

Role Purpose

The EUC & IT Operations Administrator is responsible for end‑user computing, device lifecycle management, and user access operations. This role ensures reliable IT services for users while maintaining accurate assets and identity records in line with security and compliance requirements

Key Responsibilities

User Lifecycle Management

• Create, modify, and disable user accounts across:
  • Entra ID / Active Directory
  • Microsoft 365
  • Other approved business systems
• Follow documented Joiner–Mover–Leaver procedures
• Ensure timely access provisioning and de‑provisioning

Microsoft 365 – User Operations

• License assignment and removal as per approved license matrix
• Basic mailbox, Teams, OneDrive provisioning
• Group membership management (non‑privileged)
• User‑level troubleshooting and basic configuration support

Endpoint & Intune Management

• Intune device enrollment, assignment, and retirement
• Apply endpoint compliance and configuration policies
• Maintain accurate endpoint inventory

End‑User Support (L1/L1.5)

• Resolve first‑level PC and peripheral issues
• Resolve first-level network issues.
• Assist users with basic Office, Teams, Outlook and third-party software issues
• Coordinate escalations to higher‑level admins when required

Asset Management

• Issue, retrieve, and track laptops and peripherals
• Maintain asset registers mapped to users and devices
• Coordinate secure wiping and disposal of IT assets
• Support periodic asset audits

Managing asset management tools and maintaining records