Pioneering the 3C Engagement Model

3C's encompass Conceptualize, Construct and Care, depicting Commtel’s inherent and effective delivery model. It forms the core of our business philosophy and drives everything Commtel does.

Developed and implemented over the past decade, this very unique customer engagement model governs end-to-end customer engagement and delivery to ensure that our customers are not left with fragmented solutions and have a committed partner in Commtel. 3C has been the focal point of all delivery capabilities, empowering us to engage, satisfy and reassure every customer with total integrated solutions, adding value to businesses across sectors.

3C’s symbolize a continuous state of innovation, endeavour and discipline helping us to always stay agile, overcome challenges and find ways to develop new ideas and solutions for complex problems.

  • Conceptualize
  • Conceptualize
  • Systems Design & Engineering
    • Functionality Assessment
    • Technology Evaluation & Recommendation
    • Network Planning & System Architecture
    • Software Modelling
    • Radio Coverage & Interference Analysis
    • Sound Coverage & Quality Analysis
    • CCTV Coverage
    • Network & Systems Availability Study
    • Network Evolution & Migration Plan
  • Construct
  • Conceptualize
  • Proven Capability in...
    • Project Management
    • Detailed Design Engineering & Documentation
    • Equipment Supplies
    • Systems Integration & End To End Testing
    • Supply Chain Management
    • On Site Engineering & Installation Services
    • On-Site Testing & Commissioning
  • Care
  • Conceptualize
  • SLA Based Support Model
    • Helpdesk Support 24x7
    • Remote Maintenance 24x7
    • Warranty Support
    • Preventive & Corrective Maintenance
    • Repairs & Spares Management
    • System Upgrades
    • Technical Education


Commtel has been deploying converged telecommunication systems and solutions in the dedicated networks space for the past 20 years. 3C Engagement Model is the core of our delivery model helping us at every stage of customer lifecycle. It has helped us understand the critical nature of telecommunications in meeting the challenges of Oil & Gas, Power, Transportation and Defense sectors. Having deployed hundreds of networks we have developed deep understanding of the domains where we operate and thereby add substantial value to our customers that goes well beyond the norm. Our underlying principle itself is our promise of providing competent, dependable and sustainable solutions to all our customers.

Our Customers & Credentials

Commtel, for the past two decades, has provided its customers customized digital technology solutions meeting their complex business needs. Our relentless pursuit in delivering next-gen engineering solutions has won us customers for life.

Quick References
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TechCare - 24x7 Tech Support
Commtel TechCare

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